Information Technology Optimized Service Team

Penn State IT is fundamental to every University activity, providing access to education, research and collaboration for faculty, staff and students. The critical work of the OST will increase the efficiency and effectiveness of these operations, improve customer satisfaction of University stakeholders and develop clear and fulfilling career pathways for Penn State’s IT professionals.

IT OST News Archive

Stay informed throughout our transformation! Find all editions of IT OST News, a dedicated newsletter for updates on key milestones, upcoming activities, and helpful resources, here. This newsletter, developed by the OST, keeps our IT staff, leaders, and interested employees engaged and up-to-date.

 

March 2025

At-A-Glance

  • This newsletter is designed to keep our IT staff, leaders, and interested employees informed and engaged during our upcoming transformation guided by the Optimized Service Team (OST). We’ll provide updates on key milestones, upcoming activities, and resources available to support you.
  • As shared earlier in February, all in-scope employees will transition into Penn State IT on or before July 1.
  • Advisory committees, comprised of IT staff, faculty, and non-IT staff, will be formed to help guide this transformation. More information on how you can get involved will be forthcoming.
    If you have questions, we encourage you to reach out to us at ITOST@PSU.edu.

Recent Milestones


On February 27 during a University IT Town Hall, Vice President for Information Technology David Horton shared that all in-scope employees will officially transition into Penn State IT.

Effective on July 1, Penn State IT, in collaboration with all IT employees, will embark on an 18-month journey dedicated to stabilizing the new organization and developing the optimized shared services model across the University.



We are embarking on this process with care and intention and will work to actively incorporate your perspectives as IT staff. This collaborative effort aims to cultivate a stronger, more efficient, and supportive work environment and culture, benefiting our employees and the essential functions we power at the University.



There are no layoffs planned as part of this effort. Our new operating model will create new roles and opportunities, which will naturally lead to individual positions and responsibilities evolving over time.

To help guide this transition, the IT OST will establish faculty and staff advisory groups. These curated teams will provide valuable input and feedback as the new Penn State IT unit takes shape, helping the new structure to effectively meet the needs of our staff and stakeholders.



The Office of Enterprise Change and Transformation will host a series of workshops to help support IT employees and managers. The first, “Living and Leading Through Change,” will cover topics relevant to all personnel as well as specific sessions tailored for leadership roles.

Learn more on Penn State News.